Funstation Ltd
Terms & Conditions
Bookings and Payments
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Full payment is required for all online bookings at the time of purchase for Funstation Group experiences.
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Online bookings and payments made to Funstation Group (including Breakout Escape Experience, Volcano Falls, Laser Station & Carnival Golf and Games) are strictly non-refundable.
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Late arrivals may result in a reduced playtime or forfeiture of your booking.
Your Online Booking
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Once payment is received for your booking, you will receive a confirmation email.
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If you do not receive your confirmation email within 24 hours of booking, please contact us via the online contact form or by telephone.
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You must present your booking confirmation email to collect your tickets at the venue.
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Entry may be refused without a valid confirmation email.
Alterations to Your Booking
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If you wish to make changes to your booking after payment, contact us by telephone or through the online form.
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Changes are not guaranteed and we do not offer refunds.
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If we can accommodate a change this will be confirmed via email.
Fun Card Terms & Conditions
A Fun Card lets you play games at participating Funstation UK locations using digital tokens. By purchasing, reloading or using a Fun Card, you agree to these Terms & Conditions, which may be updated without notice. The latest version is available on our website.
Tokens & Prize Points
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Tokens are purchased when you load a Fun Card and are used to play games. Token requirements vary by game and are displayed on each reader.
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Prize Points (tickets) are won through certain games and can be redeemed at the Prize Station. Tickets are automatically stored on your Fun Card or after being counted at a Ticket Eater (Braehead).
Fun Card Expiry Notice
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Points balances (tokens/prize points) on Fun Cards will automatically expire 12 months after the last use.
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Please note that the 12 month period will reset each time the Fun Card is used.
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Expired balances will not be reimbursed.
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Promotional tokens and prize points may have separate expiry terms.
Lost or Stolen Fun Cards
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Funstation is not responsible for any lost, damaged or stolen Fun Cards.
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We will endeavor to replace lost, damaged or stolen cards; however, the balance of tokens and prize points remain the responsibility of the cardholder.
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Any lost/spent balance will not be reimbursed.
Fun Card Usage
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Fun Cards are contactless, you simply Tap on the reader and Play.
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The number of tokens required will be deducted per tap and your remaining balance is shown on screen.
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Token and prize point balances are non-transferable between cards.
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Fun Cards are non-refundable and not redeemable for cash.
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Sales tax is included in token prices. No transaction statements are issued.
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Resale or transfer for profit voids the card and its balances.
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Funstation is not liable for lost, stolen or damaged cards.
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Game prices and token requirements may vary by location and during promotions.
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Funstation may refuse or cancel a card if misuse or fraud is suspected.
Purchasing & Checking Balances
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Fun Cards are free with token purchase and can be loaded via kiosk, Prize Station or with staff assistance using cash or card.
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Balances can be checked at kiosks, on the game readers or with staff.
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If your card has insufficient tokens for a game, try one that requires fewer tokens or reload at any kiosk or Prize Station.
Prize Points & Redemption
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Prize Points won from games are automatically loaded onto your Fun Card. In Braehead these must be counted and loaded to your card via a Ticket Eater.
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Redeem Prize Points for prizes at the Prize Station.
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If you don't have enough tickets for an item, remaining tickets stay on your card.
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Prize Points have no cash value, are non-transferable and (unless promotional) expire 12 months after last use.
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Prize Point balances can be checked at kiosks or with staff.
Card Registration
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Register your Fun Card at kiosks or with staff.
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Registered cards are protected from the moment a loss is reported.
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Registration allows us to contact you with news and offers. You may unsubscribe anytime.
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Your details are never shared with third parties.
Card Cancellation
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Funstation may suspend or cancel cards at any time for misuse or violation of these terms.
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Voided tokens/prize points will not be reimbursed.
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Returned cards are recycled and personal data removed.
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Marketing data remains until you unsubscribe.
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You may donate unused tickets to charity, please ask for details.
Balance Disputes
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Funstation may adjust your Fun Card balance if an error is identified (e.g. incorrect token/ticket counts, swiper malfunctions, or system issues).
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If you notice a mistake or wish to dispute a transaction or correction, you must notify us within 30 days of the transaction date.
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To report an issue: Speak to a manager at the Funstation location where the card was used, or email info@funstationuk.com with your Fun Card number and details of the issue.
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We will investigate your query and correct the balance if an error is confirmed, or provide a written explanation if no error is found. Funstation is not responsible for any lost tokens or tickets if the issue is not reported within 30 days.
Offers and Promotions
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Funstation Group reserves the right to cancel, amend, change or withdraw any offer or promotion at any time.
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Offers and promotions are only valid during school term time unless stated otherwise.
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Offers and promotions cannot be used in conjunction with any other discounts or promotions, including the best value packages.
Behaviour Policy
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Funstation Group reserves the right to refuse service or remove guests who engage in disruptive, abusive or inappropriate behavior.
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Guests must comply with staff instructions at all times to ensure a safe and enjoyable experience for everyone.
Lost or Stolen Property
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Funstation Group is not responsible for any personal belongings lost or stolen at the venue or during the experience.
Age and Supervision
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Please note that our team is not responsible for supervising children during your visit.
Breakout Escape Experience T&C's
Damage and Conduct
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Players must treat the room, props and equipment with care.
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Any deliberate damage or excessive force resulting in breakages will be charged to the responsible party and/or lead booker.
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Funstation Group reserves the right to remove or refuse entry to anyone behaving inappropriately or causing disruption.
Health and Safety
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Players must follow all instructions given by staff.
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The experience may involve enclosed spaces, flashing lights or loud noises. Please inform staff of any medical concerns before participation.
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Funstation Group is not liable for any injuries sustained due to failure to follow safety instructions.
Emergency Exists and Safety Procedures
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Players must follow all safety briefings before starting the game.
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In case of an emergency, staff will provide guidance and assist with evacuation.
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Each room is equipped with an emergency exit, which can be used at any time if necessary.
Age and Supervision
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Some rooms may have age restrictions. Please check with a staff member before booking.
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Please note that our team is not responsible for supervising children during your visit.
Governing Law
These terms and conditions are governed by the laws of England, Northern Ireland, Scotland and Wales.
By visiting Funstation and using a Fun Card or our services, you accept and agree to these Terms & Conditions.
Last Updated: 13.06.2025