Last updated: June 2025

​

PRIVACY STATEMENT
Funstation Ltd (trading as Funstation) ("we", "us", or "our"), is committed to protecting and respecting your privacy. This statement outlines how we might collect, use and safeguard your personal information when you use our services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Including when you: 

• Visit our website at www.funstationuk.com or any website of ours that links to this Privacy Notice 

• Engage with us in other related ways, including sales, marketing or events. 
   

We recognise the importance of privacy and are dedicated to ensuring that any personal information you provide is handled in a secure and transparent manner. Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. By using our services, you agree to the terms of this policy. We encourage you to read it carefully.

​

Funstation, Laser Station, Prize Station, Breakout Escape Experience Titanic Desserts, Carnival Golf and Games and Volcano Falls are all Trading Names of Funstation Ltd. The Funstation logo is a registered trademark.

​

Our company registration number is 05050529, registered at: Pacioli House, 9 Brookfield, Duncan Close, Moulton Park, Northampton, NN3 6WL. The term ‘you’ refers to the user or visitor of our website. You can contact Funstation via email at info@funstationuk.com.

​

WEBSITE TERMS OF USE

Welcome to the Funstation website, operated by Funstation Ltd (trading as Funstation). By accessing or using this website, you agree to be bound by the following terms and conditions, which, together with our Privacy Policy, govern our relationship with you in relation to this website. If you do not agree with any part of these terms, please do not use our website.

 

1. Use of Website 

The content on this website is provided for general information purposes only. We reserve the right to change or update any content without notice. 

2. Cookies

Our website uses cookies to enhance your browsing experience, understand website usage, and deliver relevant content. For further information, please refer to our Privacy Policy. You can manage your cookie preferences through your browser settings.

3. Accuracy of Information

We strive to ensure that the information provided on this website is accurate and up to date. However, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Liability

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 

5. Intellectual Property

This website contains material which is owned by or licensed to Funstation Ltd. This includes, but is not limited to, the design, layout, graphics and appearance of the website. Reproduction is prohibited other than in accordance with the copyright notice included in these terms.

6. Unauthorised Use

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

7. Links to Other Websites 

This website may include links to external websites for your convenience and to provide further information. These links do not signify our endorsement of the linked websites. We accept no responsibility for the content of any linked websites.

8. Governing Law

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. ​

 

CONTROLLING YOUR PERSONAL INFORMATION

At Funstation Ltd (trading as Funstation), we are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and securely. We understand that your personal information is important and that you have the right to control how it is collected, used and stored. Providing your personal data is an act of trust and we take that responsibility seriously.

 

What We Mean by Personal Information

For the purposes of this policy, personal information refers to any data that can be used to identify an individual, either directly or indirectly. This may include (but is not limited to) your full name, contact number, email address or any preferences and information specific to you that we collect during your interactions with us.

 

Our Commitment 

We will only collect, store and use your personal information in accordance with: 

• The UK General Data Protection Regulation (UK GDPR) 

• The Data Protection Act 2018 

 

This policy may be updated from time to time to reflect changes in legal requirements or our privacy practices. We encourage you to review this page periodically to stay informed about how we are protecting your data.

 

Your Rights and Choices 

You have the right to restrict or control how your personal data is used. You can: 

• Withdraw consent at any time if you previously agreed to receive marketing communications or newsletters. 

• Unsubscribe from marketing emails using the opt-out link in any message you receive. 

• Request access to the personal information we hold about you, in accordance with the UK GDPR. This request may be subject to a small administration fee. 

• Request correction of any inaccurate or incomplete personal information we hold. 

 

To make any of the above requests, please email us at: info@funstationuk.com or write to: Funstation Ltd, 13 North Portway Close, Round Spinney, Northampton NN3 8RQ

 

Data Sharing and Third Parties 

We do not sell, lease or distribute your personal data to third parties unless: 

• We have your explicit consent; 

• We are required to do so by law; or 

• We are working in direct partnership with a third party and you have been informed and given the opportunity to opt out. 

 

If promotional materials are sent in collaboration with a trusted partner, you will always have the option to opt out by emailing info@funstationuk.com.

 

Payment Information
We do not store any credit or debit card information. Payment processing is handled securely by trusted third-party providers. We do not share customer payment details with any third parties beyond those necessary to process transactions.

 

Accuracy and Updates 

If you believe that any personal information we hold about you is incorrect, incomplete or needs to be updated, please contact us as soon as possible. We will promptly rectify any errors. Please note: We are not responsible for removing your personal information from the databases of third parties who have received it previously in accordance with this policy.

 

INFORMATION WE COLLECT FROM YOU

We collect and process personal data to enhance your experience, improve our services and meet our legal obligations. We are committed to transparency in how we collect, use and protect your data. We may collect information in the following ways:

 

1. Information You Provide to Us Directly 

This is personal information you choose to give us when interacting with us via our website, booking systems, customer service channels or marketing sign-ups. It may include: 

• Your name 

• Email address 

• Telephone number 

• Contact preferences

• Any additional information provided through forms or communications

 

All personal information you provide to us must be true, complete and accurate. You must notify us of any changes to such personal information. 

 

2. Information We Collect Automatically When You Visit Our Website 

When you access our website, we automatically collect certain technical and usage data to help us understand visitor behaviour, resolve technical issues and improve our digital services. This information does not reveal your specific identity (like name and contact information) but may include: 

Technical data: 

• IP address used to connect your device to the internet 

• Browser type and version 

• Operating system and platform 

Usage data: 

• URL data to, through and from our website (including date and time) 

• Page response times and download errors 

• Length of visits to specific pages 

• Page interaction data 

This data is collected using standard technologies such as cookies and analytics tools. For more information on our use of cookies, please refer to our Cookie Policy.

 

3. Information Collected from Other Sources

In addition to information collected directly through our website, we may also collect and process personal data in the following circumstances:

• Booking and Enquiries: When you place a booking with any Funstation Ltd brand, or when you make an inquiry prior to placing a booking whether via our website, by telephone or by email.

• Job Applications: If you send us your CV or job application, whether by email, post or another communication method, in order to solicit employment with any of our brands. 

• Public Comments, Reviews or Feedback: If you choose to leave public commentary or reviews about our services or experiences, on third-party platforms (e.g. Google, TripAdvisor or social media), via email or through customer surveys.

• Public databases, joint marketing partners, affiliate programs and other third parties. 

• You may register your Fun Card at a Participating Location with an employee or at the kiosk where available. By registering your Fun Card you are permitting us to contact you with news and marketing information on behalf of Funstation Ltd and our affiliates.

 

HOW WE USE PERSONAL INFORMATION

Data collected will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of this website. We process your information to provide, improve and administer our services, to communicate with you, for security and fraud prevention and to comply with the law. We may also process your information for other purposes with your consent. Including: 

• To communicate with you via email or telephone to confirm a booking.

• To request feedback.

• To send you marketing and promotional communications, including offers and discounts, or to determine the effectiveness of our such campaigns (you can opt out at any time).

• To ensure safe and proper operation of our business, such as recording transactions, training and quality control.

• To pursue our legitimate processes in a way which might be reasonably expected as part of running our business and which does not material impact your rights, freedom or interests.

 

Storage and Security of Your Personal Information

We take reasonable steps to safeguard the personal data we collect and store, in line with this Privacy Policy and our obligations under the UK GDPR. While we continually review and update our security measures, including encryption and secure data handling practices, it’s important to note that no method of transmission over the internet is completely secure. As such, any information you send to us is done so at your own risk.

 

Once your personal information is in our possession, we take appropriate steps to protect it from unauthorised access, misuse, loss or disclosure. Our websites may contain links to third-party sites for your convenience. Please be aware that we are not responsible for the privacy practices or content of these external websites. We recommend reviewing the privacy policies of any third-party sites you visit. 

 

How Long We Keep Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. 

 

YOUR RIGHTS

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have several important rights in relation to your personal information. These rights ensure that you are always in control of how your data is used. You have the right to:

 

• Fair processing of information and transparency over how we use your use personal information

• Restrict processing of information 

• Object to processing of information

• Access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address

• Require us to correct any mistakes in your information which we hold

• Require the erasure of personal information concerning you in certain situations

• Withdraw your consent at any time

 

If you would like to exercise any of those rights, please email us at info@funstationuk.com, call or write to us. We will require enough information to identify you (e.g. your full name, home address and contact information) and proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and let us know the information to which your request relates

 

Access to and Correction of Information We Hold About You:

Upon your request, we will provide you with access to your personal information unless there is an exception which applies under the General Data Protection Regulation and Data Protection Act 2018. If such access cannot be provided, we will tell you why. 

 

Funstation Ltd may recover any reasonable costs incurred in providing you access to the requested information.

 

COOKIES

We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. 

 

COOKIES POLICY

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 

 

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. 

 

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By continuing to use our site, you are agreeing to our use of cookies in accordance and for the purposes set out above.

 

HOW TO CONTACT US

Enquiries, questions, comments and requests regarding this privacy policy are welcomed and should be emailed us at info@funstationuk.com or addressed:  Funstation Ltd, 13 North Portway Close, Round Spinney, Northampton NN3 8RQ